1 reviews | Active since Jan 2017

03 Sept 2018, 11:52

Charged for unauthorized Debit orders

My monthly nightmare which i am getting frustrated of, unauthorised debit orders. This is the 3rd if not 4th complain that i am writing about this debit orders that are going through my account and i do not know off. it bounced because there were no funds and then u charged me R146 for unpaid debit order, REVERSE IT. i will not be paying for this And block this debit order because it is taking money in my account on a monthly basis VAR VH VAR ********** ********** 01.... ASSEBLIEF!!

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Replies (3)
Standard Bank
Standard Bank's reply03 Sept 2018, 13:42
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Sept 2018, 14:53
Official

Dear Mummy Mangoale

Thank you once again for posting your comments.

Kindly be advised that this matter will be closed as the feedback to your previous reviews remains the same.

Kind regards

Bernadine Naidoo

Complaint Resolution Centre

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's update03 Sept 2018, 16:47
Reviewer Update
You are closing this matter on what grounds or cant you read? i am saying the same debit order which i complained about the previous months has been debited again this month.. Can you please reverse the charges,..... it is tiring that i have to be on the phone or internet every month dealing with this problem . i am not happy with your response Bernadine Naidoo