Charged for non-existent failed debits

My statement reflected that I was charged 2 amounts of R115.00 for failed debits, on the 15th and then on the 16th of November. The debit orders I am being charged for are not on the statement. I then went to enquire at the bank on Saturday 2nd Dec '17 and a service request was filed. Today (5th Dec) I received an SMS text saying my service request was declined- no explanation as to why except that I should call some number if I have a query. I, the dissatisfied customer, must do the run around.

The charges also left my account on a minus balance- which have then meant that I was charged fees for an overdrawn account. Initially the service consultant at the bank refused to file that request to reverse those- eventually I convinced her that those charges are only a result of my account being charged those failed debits amounts that are not based on any bounced debit. Judging by the response on the first service request, I take it the other ones will also be declined.

This means the bank is taking from me R230 and R68...for no apparent valid reason, and they do not even have the courtesy to engage me on the matter.