1 reviews | Active since Feb 2017
Charged for Garage Card but never used it for 20 years
<p>I sent a query to Standard Bank Card Services on the 06 May querying various fees being debited on my credit card statement - to date I have not received a response. On calling them I was advised that I have been paying a service fee for a garage card which I cut up and handed over when I left the bank way back in 1995. Furthermore when querying the Cash Finance Charge that I was paying every month as I very rarely use this for cash, only use this card for card purchases and was advised that as I had drawn money on the 23/12/2015 I would now be paying the Cash Finance Charge over and above the normal Finance charge every month until I settle my card balance. I am not impressed with this '*****ing' of my hard earned money only because I do not scrutinise my statement every month. Also I would like to be refunded the garage card service fee that I have paid for the more than 20 years. I requested a copy of the terms and conditions from Thembakazi Molo as she mentioned that everything was in the said document. I have scrutinised this and no where does it make reference to the cash Finance charge that I have been paying for. How can I be charged for a Garage Card that I have not used for such a long time? My credit card account has been conducted in an exemplary manner for the past 20 odd years and is this the way I get repaid for my loyalty?</p>
Thank you for allowing us the opportunity to look into your matter.
As per our email correspondence matter has been attended too.
We appreciate your support and loyalty.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
As per our email correspondence matter has been attended too.
We appreciate your support and loyalty.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
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