Charged for failed debit but there is no such transaction

<p>20 February a service request was logged for me. <br />I was charged for a failed debit order but there is no proof of the transaction. The initial agent that logged the request never called back to provide feed back. <br />I then spoke to a team leader called Marlen he confirmed that he cannot see the transaction and will handle the query for me. To date no one has called me back even a manager. It feels like everyone at Standard bank is ***********</p>