Charged for declines when money is available in my account

Item: Standard Bank
Rating: 1
Author: bronwyn B

Charged for declines when money is available in my account. My card declined on Wednesday stating my limit has been exceeded after only swiping for R35. Couldn't even draw money and the money was available in my account. What is bizarre is the fact standard bank charged me over R50 for declines when there was money available Get your systems in order I would not recommend any one yo use standard bank Their notifications are never on time There is always an issue every month around month end It's just a terrible bank I demand my money back for declines as there was money available

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Replies (1)

Standard Bank's replyOfficial

28 Mar 2021, 01:05

Hello Bronwyn,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply28 Mar 2021, 01:05

Official