Charged for card replacement

<p>My card had expired a while back an I was not contacted for a renewal card so I decide to go to the Northgate branch on the 01/04/2017 to obtain a new card.<br /> On the 03/04/2017 the new card was retained by the machine while I was using a machine at Northgate, the machine rebooted on its own.<br /> I then when back to the branch on the 08/04/2017 to explain what had happened and obtain a new card. The clerk/teller told me I would not be charged a card replacement fee because it is a new card and that the machine retained it so it was not caused by it being lost or ******, however I was charged a fee.<br /> I called the ********** 000 contact number and they mentioned I should go back to the branch and request a reversal, this is not expectable going to the branch every Saturday and spend an hour in the branch.</p> <p> </p> <p>On the 12/04/2017 I mailed the Complaint Resolution Centre in regards to above , and on the 18/04/2017 I decided to contacted them. The agent mentioned that I still have to pay unless I tell her who assisted me at the branch to confirm if I should be charged the fee.</p> <p>I requested that she check who issued me the card or who did changed to my account last and she would be able to identify who she can contact, to which she rep**** that the system does not allow here. (how can a Complaint Resolution Centre not have access to this information).</p> <p><br /> I would like this resolved electronically, If I go to a branch again for this matter I WILL CLOSE MY ACCOUNT !!!<br /> Please assist with this matter urgently</p> <p> </p> <p><br /> </p>