Charged for card being ******

<p>I was the unfortunate victim of theif over the past weekend, as my card was ****** and funds withdrawn off my account. While complying with Standard Bank's process, both my Cheque and Credit Cards were cancelled, meaning I would not have access to my accounts for the next 5 - 7 workings days. As I require access, I went into the Westgate branch and requested a Temp card, at NO point was I advised that I will be charged for the card. Upon checking my account this morning, I find that R130 has been debited off my account. Once I had contacted the Call Centre, I was then advised that the charge cannot be reversed. </p> <p> </p> <p>Please can someone explain the below to me:</p> <p> </p> <p>1. Why was I not advised at the point of cancelling my card or within the branch, that a fee would be charged?</p> <p>2. How do you expect someone in modern day South Africa to not have access to their account for 5-7 working days and when attempting to make alternative arrangements, you charge them?</p> <p> </p> <p>Thank you for kicking me, while I am down.</p>