Charged for a Bank Card that cannot be activated

I recently lost my Standard Bank cheque card ending in 9473 linked to my Achieva Bank Account and ordered a replacement via the Standard Bank mobile app, for which I was charged R160. On Wednesday, 17 December 2025, I received an SMS confirming that my new cheque card had been delivered to the Norwood branch and that I could collect it using my original ID and latest proof of residence. On the same day, I went to the Norwood branch to collect the card. However, the consultant was unable to activate it and advised me to contact the Standard Bank Card Division. I subsequently contacted the Card Division and was referred to technical support, but the explanation provided was unclear and the issue remains unresolved. On the Standard Bank app, my cheque card ending in 1827 is shown as active; however, this does not correspond with the physical card I received at the Norwood branch, which ends in 8187 and remains inactive. As a result, I am in possession of a new cheque card that I cannot use. I would appreciate urgent assistance in resolving this matter. If it cannot be resolved promptly, I will need to consider whether Standard Bank remains the right banking partner for me. Kindly advise on the next steps.