AV
ANASTASIA V
1 reviews | Active since Dec 2018
20 May 2024, 15:41
CHARGED FEES TO HONOUR TRANSACTIONS I DID NOT APPROVE
I am being charged honouring fees many TIMES and have not authorised my account is in a minus of over R700 this is unacceptable as I did not authorise these transactions. I got phoned on 11 May and were advised the matter has been escalated to the relevant department to date I am still waiting.
My account is a total mess and I expect this to be resolved before my salary is being deposited I am taking this to a 3rd party for investigation.
Its ridiculous that I am being charged honouring fees for unauthorised transactions, and then declined fees as well. Who is standard bank to decide which fees to be honoured and not, without any of my authorisation???
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
20 May 2024, 15:46Hi Anastasia
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 May 2024, 15:46
Official
Hi Anastasia
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
21 May 2024, 16:11 Hi Anastasia
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply21 May 2024, 16:11
Official
Hi Anastasia
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
AV
ANASTASIA V's updateReviewer Update
22 May 2024, 13:33Like advised on email to the hello peter team 2 weeks ago, I am in the office and if you can not reach me contact me on my work cellphone ***.
If this is not resolved before Friday I will revert this to the Banking Ombudsman. These fees needs to be reversed. How can you close the case as resolved if it has not been resolved. This is ridiculous!!!!
If this is not resolved before Friday I will revert this to the Banking Ombudsman. These fees needs to be reversed. How can you close the case as resolved if it has not been resolved. This is ridiculous!!!!
AV
ANASTASIA V's update22 May 2024, 13:33
Reviewer Update
Like advised on email to the hello peter team 2 weeks ago, I am in the office and if you can not reach me contact me on my work cellphone ***.
If this is not resolved before Friday I will revert this to the Banking Ombudsman. These fees needs to be reversed. How can you close the case as resolved if it has not been resolved. This is ridiculous!!!!
If this is not resolved before Friday I will revert this to the Banking Ombudsman. These fees needs to be reversed. How can you close the case as resolved if it has not been resolved. This is ridiculous!!!!
Standard Bank's replyOfficial
22 May 2024, 13:49Hi Anastasia
Please note that we tried to reach out to you but the was no response. Our team will contact you.
Kindest regards,
Please note that we tried to reach out to you but the was no response. Our team will contact you.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply22 May 2024, 13:49
Official
Hi Anastasia
Please note that we tried to reach out to you but the was no response. Our team will contact you.
Kindest regards,
Please note that we tried to reach out to you but the was no response. Our team will contact you.
Kindest regards,
Standard Bank Social Media Team
AV
ANASTASIA V's updateReviewer Update
24 May 2024, 11:16Still no one has called me and now yet you have two contact numbers that I have provided.
This is a joke!
This is a joke!
AV
ANASTASIA V's update24 May 2024, 11:16
Reviewer Update
Still no one has called me and now yet you have two contact numbers that I have provided.
This is a joke!
This is a joke!