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Boitumelo M
1 reviews | Active since Dec 2022
23 Apr 2024, 11:45
Charged additional fees!!!
Standard Bank consultants are not giving me clear answers. I have honouring fees reflecting on my account whereas transactions relating to those fees were in fact debited successfully because I always have a positive balance at the POS. My statement reflects that these transactions went through on the respective days when the transactions were made but Standard Bank is charging me additional honouring fees. So it's like I'm being charged double. No one is responding to my query. So annoying!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Apr 2024, 12:30Dear B oitumelo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Apr 2024, 12:30
Official
Dear B oitumelo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
BM
Boitumelo M's updateReviewer Update
24 Apr 2024, 21:40Ok honestly I'm gatvol with these honouring fees that keep getting charged on my account while I have a positive balance. A consultant contacted me and after try ng to explain these charges, concluded that I must have been double charged by the POS merchants. Eventually I let it go because I realised that it's a constant back and forth and I'm not getting relevant explanations. Now today I had R135 in my account. I made a prepaid purchase of R10 airtime. An hour later there's a R10 honouring fee deducted. How do you explain that then? Yeses standard bank you are full of nonsense!
BM
Boitumelo M's update24 Apr 2024, 21:40
Reviewer Update
Ok honestly I'm gatvol with these honouring fees that keep getting charged on my account while I have a positive balance. A consultant contacted me and after try ng to explain these charges, concluded that I must have been double charged by the POS merchants. Eventually I let it go because I realised that it's a constant back and forth and I'm not getting relevant explanations. Now today I had R135 in my account. I made a prepaid purchase of R10 airtime. An hour later there's a R10 honouring fee deducted. How do you explain that then? Yeses standard bank you are full of nonsense!
BM
Boitumelo M's updateReviewer Update
24 Apr 2024, 22:11My issue was not resolved. Instead it's getting worse. I'm reporting this activity as *****ulent! I need my account to be frozen pending a thorough investigation
BM
Boitumelo M's update24 Apr 2024, 22:11
Reviewer Update
My issue was not resolved. Instead it's getting worse. I'm reporting this activity as *****ulent! I need my account to be frozen pending a thorough investigation