AC
Aboobaker C

1 reviews | Active since Jan 2016

14 Jan 2016, 13:34

Charged 4 times for 1 statement - All on the same

I have not been receiving my Standard Bank credit card statement for a while as I no longer look at my old email.<br> I always knew that on a reasonability basis I was always having the correct amount deducted from my main bank account and was comfortable.<br> In December 2015 I decided to go and have my details updated at a branch and by the way while there asked the consultant how much is it to get my statements for the last six months so I can just quickly scan through them. She told me it was R27 so I requested it and had my email details updatedand went on my way.<br> <br> Today (14 Jan 2016) I receive my statement as instructed on my new email address, Scanning through thestatement I am comfortable and fami**** with the purchases but see 4 amounts for statements requests totalling R160 odd rands.<br> I am furiated at this and call the card division - They say that the amounts are correct and I should pay ?<br> <br> The amounts are small and I will automatically pay them through my debit order but concerned that I was **** to regarding the charges for the statement.<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply15 Jan 2016, 09:00
Official
Hello HelloAC,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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