Chargebacks, disputes and fees

<p>Good day </p> <p> </p> <p>I used my card online to a company abroad, my account was debetided to -R32 000 where I do not have an overdraft with Standard bank. They then charged me with hounoring fees and interest above that. I did a dispute form and the money was reversed. They then reversed one of the chargebacks again to the merchant company and they charged me more hounoring fees again on the same transaction. I asked them to help me with a overdraft to get through December a time for family however they declined my application for overdraft whilst they allowed my account to go to -R32 000. I've been writing to them to assist with the situation and to contact me since Dec so I can explain my situation. I've had no call no email and everytime you contact there contact center it costs a fortune to hold on and when you get to someone they can't assist you it's always another department. Is this professional? How do you get these people to assist you after all I've been a loyal customer to standard bank for years now. </p>