Chargeback not understood

Good Day,<br> <br> Following my plea for assistance with a chargeback request that is clearly not understood by the person handling it who asked me to return the \goods"purchased even after I explained that it was not \""physical goods\"" but an internet based product which I cannot use as the supplier did not stipulate that the internet product I purchased from them which I do not have access to is in any case not compatible with the software I use. I then logged 2 X hello peter complaints and was told that a specialist would look into the case. I have never had any further feedback. I did have 2 missed calls from Standard Bank mot sure if it is about the chargeback"