Chargeback claim not understood

Good Day, On 23 May 2015 I app**** for a chargeback. The consultant e-mailed the appropriate document to be completed. During June the amount was credited to my account and I was under the impression the matter was resolved only to get an e-mail from chargebacks last week stating that the merchant is contesting the case and I was asked to respond. I responded and attached evidence to support my case. Today I got an email from the consultant telling me to return the \goods"or my account will be debited again. Clearly my case is not understood and the supporting documents were either not read or understood ad I purchased an online product which were not given to me and it is not \""physical goods\"" that can be returned. In addition to this I further explained that the merchant did not specify that the online course and downloadable materials cannot be used on my forex brokers platform"