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pontsho S
1 reviews | Active since Jul 2024
02 Jul 2024, 18:56
Charge Dispute( unauthorised charge)
There is an Unauthorised Charge on my account this morning around 4am of R336 charge from Brazil Tried calling their call centre I waited for an hour for an agent to answer my call with no luck I then tried chat option on the their banking App, waited for the agent until they closed at 5pm M not happy honestly because we put money in banks thinking their safe and the bank does not answer our calls to tell us what’s going on with my MONEY!!! I want my money to think I trusted this bank
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
03 Jul 2024, 06:59Dear Pontsho
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 06:59
Official
Dear Pontsho
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Jul 2024, 11:29Dear Pontsho
We would like to thank you for giving us the opportunity to address your matter.
Our team has confirmed that this matter has been resolved. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Our team has confirmed that this matter has been resolved. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jul 2024, 11:29
Official
Dear Pontsho
We would like to thank you for giving us the opportunity to address your matter.
Our team has confirmed that this matter has been resolved. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Our team has confirmed that this matter has been resolved. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***