NS
Nizaam S

1 reviews | Active since Feb 2017

11 Apr 2019, 10:51

Charge back requests

Not too long back i logged a request for charge backs on my credit card. Standard bank assisted with removing some of the charge backs but there still a few left which weren't processed. I already completed all forms previously and need the rest of these transactions also charged back. Can this please be escalated.

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Replies (2)
Standard Bank
Standard Bank's reply11 Apr 2019, 11:50
Official
Hi Nizaam

Thank you for posting a comment.

One of the consultants will be in contact with you as soon as possible.

We do apologize for the inconvenience caused.

Regards,
Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply15 Apr 2019, 15:04
Official
Dear Nizaam Smith 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter has been resolved.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Best regards,