VL
Vangile L

1 reviews | Active since Jun 2016

28 Jun 2016, 18:47

Charge back dispute nightmare

<p>Ever since I lodged a charge back dispute in January R6000 has been going off my credit card and after a few weeks a credit adjustment is done.</p> <p>The silly phone calls from card division about my account being overdrawn are frustrating and leave a bad taste in ones mouth. </p> <p>On the 6th of January 2016 I transferred R6000 to UJ(registration fee) and discovered funds hadn't cleared into their account. I was advised to lodge a charge back dispute and the money will be returned after 21days. That's when the nightmare started...</p> <p>06 March R6000 went off my account and a credit adjustment was done 29 March. 06 May 2016 again R6000 went off and 26 May a credit adjustment done. 27 June same amount went off..</p> <p>I'm drained emotionally and financially but lack of assistance from the call center is the reason why I've lost faith in the bank.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply29 Jun 2016, 08:19
Official

Good day Vangile Lushaba

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply04 Jul 2016, 08:20
Official

Dear Vangile Lushaba

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***