Chaos and confusion at Standard Bank

I have been waiting for my credit card since the 8th October. I requested it be sent to Gateway as I am in Kzn on business. I was assured by Nicoleway branch in Jhb I would be able to collect in Gateway. No card has been delivered when I went into the branch on Friday. I had to cancel my car hire which requires a credit card to get the car and had to arrange for may people to drive me around. I was assured I would have it on Sunday. On Saturday I was called by the branch manager, no card had been delivered and so possibly not to come into the branch. I will be flying back to Joies on Tuesday. This inconvenience has cost me in time, money and many frustrations. I have had to cancel car hire, arrange alternative transport, I cannot pay my website host as they need a credit card for payment as well as incurring multiple fees on my debit card. HUGELY FRUSTRATED and disappointed. Seriously considering moving all accounts due to incompetence on their side