Changing your residence is a never-ending nightmare with these clowns

I need to change my address. When I look online I can find the following form:

https://www.standardbank.co.za/standimg/Standard%20Bank/StandardBank/Personal/Banking%20regulation/FICA/Adult%20individuals/ConfirmationForm.pdf

As you can see it's clearly on the Standard Bank website. However when I printed it out and filled it in in ( which required contributions from both myself and my father) and took it into the Rosebank Branch, I feel like I was extremely rudely dealt with.

For one, the greeter looked at the form and started laughing then very aggressively accused me of lying when I said I found it on the Standard Bank Website (which you can see above CLEARLY).

Then when I went to a consultant, she informed me that it is in fact old and can't be used even though it's identical to the 'new' form apart from the logo.

Fine whatever, just show me where the new form is on the website. WAIT. According to these clowns the new form isn't available online. So they actually expect you to drive to a branch, pick up the form, take it home to get filled out and then bring it back.

Absolute nonsense. Plus I was very peeved by the greeter accusing me lying. Is this really your definition of good service?

Please just remove this form and put the new one in.