pR
paul R

1 reviews | Active since Apr 2013

05 Dec 2017, 10:42

Changing the goal posts

When I became a member of Standard Bank UCount Rewards, the pamphlet listed nine participating Grocery Retailers where reward points could be earnt. After speaking to a UCount consultant I learn out, of the blue, that of the original nine only Makro remains. Considering that most members probably score most points on grocery transactions the original claims in the pamphlet are untrue. Also only the larger metropoles even have a Makro.

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Replies (2)
Standard Bank
Standard Bank's reply05 Dec 2017, 11:08
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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pR
paul R's update07 Dec 2017, 17:41
Reviewer Update
Thanks for phone call, it cleared up my misgivings. It appears either I misunderstood the Consultant I spoke to or her explanation was ambiguous. Thanks & Regards Paul