Changing of surname

Have been to std bank secunda branch 6 times already just to have my surname changed. Each time i go there i am told that they need yet another document. This, after i asked each time if this will now be all that they need. Had the cunsultant super visor assigned to me after making a scene and then her head of department also came to \assist\" and yet even they were not prepared to help. I asked them if they will be happy if they had to come here 6 times just to have their surname changed and they all rep**** with a \"NO\" After being a std bank client for many years i really expect more but they have no client service experience and according to me they all are ***********. I even contacted the client service department to lay a complaint and all i got was a call to say they are sorry. Really!! Sorry does not solve my problem. I am a working woman and do not have time to go to the bank as i please just to get send away because of their incompetence. They really have to step up their game as I am strongly considering taking my business to another bank that know what their doing! Fed up with this!"