Changing my review from excellent customer service to POOR, PATHETIC and NON-EXISTENT customer service

So changing my review from excellent customer service to TERRIBLE customer service. So on 28/04/2020 my 3 month payment holiday was approved (so my debit order for 02/05, 02/06 AND 02/07 should have been covered because my debit order for 02/04 was paid). On 23/06/2020 I received an e-mail regarding my Payment Holiday which I misread, I thought it was my payment holiday that was extended with 3 months, but turns out Standard Bank is TERRIBLE with communication and that email was regarding my payment holiday application. But that's fine.. The thing that makes me ANGRY is that my payment holiday should've still covered my debit order for 02/07/2020, but it didn't. I did not receive any communication from Standard Bank that my account was in arrears, but on 14/07/2020 I received an sms from Mac Roberts attorneys that my account my account has been handed over due to non payment for the 3 months. I rep**** on my previous review asking Standard Bank to phone me ASAP and even gave my contact number, I sent multiple e-mails this week to their DebtCare centre, still no response. I phoned the call centre on Tuesday, they told me that the matter will be escalated and I will receive a response ASAP. It's Friday, I haven't received feedback and the attorneys are still harassing me. For the 6th time this week I'm asking again that STANDARD BANK MUST PLEASE PHONE ME TO SORT OUT THIS MESS!!!!