MT
Meg T
1 reviews | Active since Nov 2015
04 Nov 2015, 14:45
Changing an Email Address
Standard Bank have been the most difficult place to change an email address, the new banking online profile doesn't allow for this easy update to your profile so that all your accounts can be updated with a new email address. Surely they would like us to receive our statement or account information. Was super easy with FNB why does Standard Bank have to make things so complicated.<br> <br> The Call Centre agent is also unable to help and I was on hold for 20 minutes before she told me she has spoke to her manager and can't help me. Think it is time to change banks.
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Replies (1)Standard Bank's replyOfficial
05 Nov 2015, 15:50Hello megantodd,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply05 Nov 2015, 15:50
Official
Hello megantodd,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
