Changing ac account type

I don't even know where to start with this review as I'm utterly disappointed and disgusted by Standard Bank. Firstly all I wanted to do was to my account from prestige to elite because I am paying for services that I don't get and I was never been informed of who my banker was when my account was taken over. Over a year I've paid R205 for NOTHING. I WANT MY FEES TO BE REVERSED BACK. I have also been struggling to get replacement cards, whenever I'm at the bank I have to be with a consultant for minimum of 1 hours as they always have to issue new cards, re-link all the accounts and limits and beneficiaries as they cannot replace my cards due to something that was done on my account. I've wasted a lot of money with the ups and downs and paying fees for an account I do.not want. Now I'm being told that I will have to wait for 7 days again to get my account sorted while I've been at the bank for more than 2 hours. I'm being told that my.drivers license cannot.be used and that the ID on their system is dark. I CANNOT TAKE THIS NONSENSE ANYMORE STANDARD BANK I'VE HAD ENOUGH....just sort my account out and reverse all the fees I've paid for nothing.