Changing a Debit Order Shouldn’t Be This Hard

All I wanted to do was change my home loan debit order details. After multiple calls, listening to a two-minute disclosure, authenticating in the app, and failing a couple of security questions, I’m now being told I have to go to a branch during banking hours just to verify myself.

A simple task that should take minutes is being turned into a major ordeal. Completely frustrating and inconvenient—this is not what I expect from Standard Bank.