1 reviews | Active since Jul 2015
Changing a cellphone number becomes a nightmare with STD bank
again this bank shows me its ugly side. I walk into a branch to change a cellphone number but I end up with firstly no access to my online banking because i need the old number to log on....really
Next no access to the rest of my accounts on internet banking
Next a titanium can't be linked to access card for no particular reason stated. It just does not happen that way sorry. Now that I think about it, I'm actually getting better interest rates from other banks but I have so many products with these guys yet I'm still stuck with them.
I have been to the branch 4 times to successfully change a cellphone number and still my account is unlinked
I am now shopping for a new bank.....so disappointed!!!
We apologize for the inconvenience and frustration in your experiencing.
One of our resolution consultants will contact you shortly to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
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We apologize for the inconvenience and frustration in your experiencing.
One of our resolution consultants will contact you shortly to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Thokozani
Thank you once again for your posting.
I refer to my email correspondence with you and can confirm that the matter is being attended to from the branch manager's side.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Thokozani
Thank you once again for your posting.
I refer to my email correspondence with you and can confirm that the matter is being attended to from the branch manager's side.
Kind regards
Clint Petersen
Complaint Resolution Centre
***