CB
Candice B
1 reviews | Active since Mar 2011
05 Nov 2021, 11:08
Changes to my vehicle contract, which was not needed!
Standard bank vehicle finance continues to deliver bad customer service. I got a notice saying that Hollard insurance will be debiting my account, this is 3years into my vehicle contract. Then I send current proof of insurance through confirming that I do have insurance, and now i receive another notice that my account is now in arrears with the insurance amount? Are you joking!
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Replies (2)
Standard Bank's replyOfficial
05 Nov 2021, 15:10Dear Candice B
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Nov 2021, 15:10
Official
Dear Candice B
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
CB
Candice B's updateReviewer Update
10 Nov 2021, 08:44Standard Bank continues to mess with my account. I received an email stating that I need to contact a collections agency for something ''URGENT'' on my account. What is so urgent when I have been paying my account, with not one month in arrears! I am so tired of having to deal with Standard Bank!
CB
Candice B's update10 Nov 2021, 08:44
Reviewer Update
Standard Bank continues to mess with my account. I received an email stating that I need to contact a collections agency for something ''URGENT'' on my account. What is so urgent when I have been paying my account, with not one month in arrears! I am so tired of having to deal with Standard Bank!