mS
maria S

1 reviews | Active since Jan 2017

11 Jan 2017, 13:46

Change of OTP email address from abroad impossible & time wasting!!!

<p>I live abroad</p> <p>Trying to change my email address for OTP once off pin</p> <p>Called call centre this morning, was told I have to physically fly to SA to do this. Really!!</p> <p>I called your ********** number, spoke to lindiwe, held on forever, after she insisted transferring me to my branch in Centurion, giving me hopes that on their discretion, they can change it over the phone.</p> <p>Well, 90 minutes later, I was still holding on for the branch on an International call. Absolutely back to square one!!!!!</p> <p>This telephone account will be for Standard Bank.</p> <p>I can"t believe the level of non service!!!!</p> <p>With registration for this complaint, your site does not allow for International tel numbers.</p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply12 Jan 2017, 10:31
Official

Good day Maria Spies

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Jan 2017, 10:22
Official

Dear Maria Spies

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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