1 reviews | Active since Jan 2017
Change of OTP email address from abroad impossible & time wasting!!!
<p>I live abroad</p> <p>Trying to change my email address for OTP once off pin</p> <p>Called call centre this morning, was told I have to physically fly to SA to do this. Really!!</p> <p>I called your ********** number, spoke to lindiwe, held on forever, after she insisted transferring me to my branch in Centurion, giving me hopes that on their discretion, they can change it over the phone.</p> <p>Well, 90 minutes later, I was still holding on for the branch on an International call. Absolutely back to square one!!!!!</p> <p>This telephone account will be for Standard Bank.</p> <p>I can"t believe the level of non service!!!!</p> <p>With registration for this complaint, your site does not allow for International tel numbers.</p> <p> </p>
Good day Maria Spies
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Maria Spies
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Dear Maria Spies
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Maria Spies
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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