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Ranine V

1 reviews | Active since Mar 2009

07 Oct 2016, 11:59

CHANGE OF NUMBER

<p>My husband has a standardbank business account. He went in to change the number where the 1 time pin must go to and the sms. He sat the over an hour and the said it was done.</p> <p>It is still not done and we are not receiving anything.</p> <p>Capitec takes 5 minutes to change a number for both internet and sms.</p>

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Replies (4)
Standard Bank
Standard Bank's reply07 Oct 2016, 14:52
Official

Good day Ranine

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply07 Oct 2016, 16:28
Official

Good day Ranine

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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RV
Ranine V's update11 Oct 2016, 09:09
Reviewer Update

After numurous coversations still our number has not been changed on internet banking. Now suddenly papers must be signed again and it is now an issue to change the old number on ther (my number) to the new number!!!!!!!! I am treated like a child by Centurion business banking.

Standard Bank
Standard Bank's reply11 Oct 2016, 09:46
Official

Dear Ranine

Thank you once again for your posting.

I refer to our telephonic conversation and my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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