1 reviews | Active since May 2013
Change of Details STILL NOT DONE!
I previously had the std bank mobile app on my cellphone. I had to upgrade my account from a student achiever to an elite account as i was over age apparently yet still a student. Be that as it may, my card number changed as a result of the change of accounts. I still have my same account number etc. Its just the card numbers that changed. NOW, every time when i try to log onto the mobile app it says it has the wrong cell number. My cell number is correct as i receive OTP's when doing internet banking. Its the card number on the app that needs to change. I called the useless std bank call centre and they are a bunch of *********** individuals and san ridge well sand ridge branch is just pathetic. PLEASE CAN SOMEONE HELP ME TO SORT THIS OUT and NO i will not go in a branch again! i have been there to sort it out and i got this kind off service. Its a huge inconvenience. Pointless advertising the app if people cant make use of it!
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
