Change of debit order issues

My account is frozen due to a ******** *****ulent garnish order with wrong adress!. 3 weeks ago I requested that I need to transfer my standard bank personal loan,and my life insurance policy to another bank account I have so that the debit orders can go through!.message was escalated,since then I've never recieved a call.today I was on the phone for 26 minutes and 56 seconds.the person answering understood my request.still the powers that be in standard bank have not contacted me.i had to draw cash from a atm and pay it at Northgate standard bank.and it still does not reflect on ITC as paid!?.the amount owning has increased by nearly R6000!!.