nV
nick V
1 reviews | Active since Nov 2011
29 Jul 2015, 16:16
Change of address
Just over a month ago, I realised that the physical address on my standard bank statement is no longer applicable as it reflects an address that I have not resided at for about 3 years now. So naturally, on the 27th June, I went to a standard bank branch (which happened to be Norwood Mall) to rectify the problem. I spoke to a lady by the name of Mellissa Rich. Mellissa informed me that, on the system, my details are accurate and show my current address. She said that somehow the statements were being issued with the incorrect address. She then forwarded a statement (which I provided her with) to \I.T."and promised to get back to me within 2 to 3 days.<br> <br> On the 17th July"
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Replies (1)Standard Bank's replyOfficial
30 Jul 2015, 10:56Hello nickiv,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply30 Jul 2015, 10:56
Official
Hello nickiv,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
