1 reviews | Active since Jul 2015
CHANGE CONTACT DETAILS - Receiving messages & phone calls not meant for me.
I keep receiving messages for an outstanding home loan payment that are not meant for me as I do not bank with Standard Bank. I have phoned the Standard Bank call centre 4 times & the home loans department MULTIPLE times to complain but this issue is never resolved. I have also submitted a complaint on the online portal for the Complaint Resolution Centre and also email the Complaint Resolution Centre but I have had no feedback from Standard Bank in any form.
My work cell number ( ********** 380) is listed as the contact number for someone who has not worked at this company or used this cell number for 5 years. Since he still has a home loan with Standard Bank, I cannot understand why Standard Bank does not have his updated contact number. I get multiple calls every week & I receive 2 or 3 text messages everyday for a home loan that is his & not mine. Why can this number not be removed & updated to his number?
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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