DK
Deane K

1 reviews | Active since Jul 2015

22 Jan 2019, 13:58

CHANGE CONTACT DETAILS - Receiving messages & phone calls not meant for me.

I keep receiving messages for an outstanding home loan payment that are not meant for me as I do not bank with Standard Bank. I have phoned the Standard Bank call centre 4 times & the home loans department MULTIPLE times to complain but this issue is never resolved. I have also submitted a complaint on the online portal for the Complaint Resolution Centre and also email the Complaint Resolution Centre but I have had no feedback from Standard Bank in any form.

My work cell number ( ********** 380) is listed as the contact number for someone who has not worked at this company or used this cell number for 5 years. Since he still has a home loan with Standard Bank, I cannot understand why Standard Bank does not have his updated contact number. I get multiple calls every week & I receive 2 or 3 text messages everyday for a home loan that is his & not mine. Why can this number not be removed & updated to his number?

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Replies (1)
Standard Bank
Standard Bank's reply22 Jan 2019, 15:07
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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