CHANGE BACK THE SELF-SERVICE OPTION ON TELEPHONE BANKING

Why on earth would Standard Bank take away the option of self-service banking on telephone banking to obtain payment information such as balance, last payment made and next payment due and you now have to speak to a consultant for something as simple as to obtain the amount YOU OWE THEM AND WANT TO PAY?!? It is absolutely ridiculous!! I tried 4x to get through this morning to get my installment for this month. The first time I held the line for over 20 minutes. Second time over 13 minutes, then over 8 minutes and finally over 6 minutes until I lost my patience and gave up trying to get my installment detail. PLEASE CHANGE IT BACK TO THE WAY IT WAS!! IT WAS EFFICIENT AND WORKING FOR EVERYONE AND YOUR CALL CENTER IS CLEARLY OVERWHELMED BY CALLS WITH THIS NEW RIDICULOUS ARRANGEMENT!!!!!