Chances of a reply at time soon, as low as a ratings upgrade

<p>I have been attempting to contact SBSA regarding an application I recently made. They undertake to revert in 10 working days, it has been almost 15 days. I have sent emails, and called to ascertain the stautus of the application. I have been told that my emails and records of my conversation will be sent to the relevant department. To date nothing whatsoever, and not even a reply to confirm the matter is still progressing. I am past the point of dissappointment its frustratin. I explained the urgency of the application, in a letter to SBSA and was I not in such a difficult position I would have just walked away. I am at a point where I just need to know of the outcome so I can move on from this matter. SBSA is inept to even communicate in the most basic way to keep a client informed. It is actually shocking.</p>