PS
Petrus S

1 reviews | Active since Jun 2015

14 Dec 2015, 11:47

CFD TRADING DELAYED

ON MONDAY, 14 DEC 2015, TRADES FOR ONLINE CFD TRADING WAS NOT EXECUTED PROMPTLY.<br> <br> TRADES ARE SUPPOSED TO BE EXECUTED IN MILLISECONDS.<br> <br> NOT AT STANDARD BANK. THEY ARE STILL IN 20TH CENTURY.<br> <br> NO, THEY TAKE IN EXCESS OF 25 MINUTES, APPARENTLY BECAUSE THE SERVER/SYSTEM IS DOWN.<br> <br> I LOST THOUSANDS IN A FEW MINUTES.<br> <br> PATHETIC.<br> <br> DO NOT TELL ME THE MARKET WAS VOLATILE. VOLATILE MARKETS IS EXACTELY WHAT CFD TRADERS TRADE.<br> <br> IF YOU DO NOT HAVE THE CAPACITY/SYSTEM/BACKUP TO RUN A SHARE/CFD SERVICE, DO NOT OFFER IT.<br> <br> HELLO IG MARKETS!

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Replies (1)
Standard Bank
Standard Bank's reply15 Dec 2015, 09:24
Official
Hello steynpj,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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Best regards,