Centralised telephone number for branch contacts

Every time I need to call a Standard Bank branch I have to dial the central branch number and ask to be connected to a branch. Without fail, every time I have to wait to be connected and give my name and reason for my call - even when I am trying to call our relationship manager!!!<br> <br> Please, Standard Bank - let us call the branch directly. The centralised system is terrible - it is completely inefficient. Why can't we just call the number at the bottom of the e-mail and get through to the person we want to speak to straightaway??