Cellphone/Internet App never seems to be fully functional

<p>Features within the App seldom work or even function properly. EAP limit can't be changed, Pay Beneficary and many more. Please call me and explain why this can't work at all times during the 21th century. You should have a DR plan for everything and what I've seen you don't. What do you do with all our service fees that we pay monthly?</p>