Cellphone Banking

On the 13th of March I went to Sandridge to fix my cellphone banking as it requested me to visit the nearest branch to reset the pin . A consultant by the name Mpho tried to assist me and called the call centre to reset my password and Mogomotsi Masia call centre agent couldnt assist me ending up logging a querry to their IT dept. to call me back and reset . I was there at the branch FROM 13:00 till 15:20, no one one from they IT has called back for feedback and I still dont have cellphone banking