AB
Adam B
1 reviews | Active since Jan 2014
10 Aug 2020, 13:59
Cell number not updated!
This is really unprofessional and I am upset that I have to log a complaint once again! My dad was now finally assisted with his new cards that was issued on Friday 7th August 2020 - And while he was there, it was requested that his email and cell number is updated as well.
Now that I am trying to assist him to link the cards for internet banking, the number is not matching the one that you have on the system.
He will not go in to the bank again to update this number. You will sort this out without a branch visit.
This is not on and it's very unfprofessional.
Call me for the number.
Thanks.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
10 Aug 2020, 18:29 Hello Adam
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply10 Aug 2020, 18:29
Official
Hello Adam
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
AB
Adam B's updateReviewer Update
17 Aug 2020, 07:25There was no communication here to advise that this matter was fully resolved. Please advise, or do I really need to log another complaint?
AB
Adam B's update17 Aug 2020, 07:25
Reviewer Update
There was no communication here to advise that this matter was fully resolved. Please advise, or do I really need to log another complaint?
Standard Bank's replyOfficial
22 Aug 2020, 12:01Dear Adam
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply22 Aug 2020, 12:01
Official
Dear Adam
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
AB
Adam B's updateReviewer Update
22 Aug 2020, 12:03All good now, yes. You may close this case. Thanks. Email me the customer satisfaction survey.
AB
Adam B's update22 Aug 2020, 12:03
Reviewer Update
All good now, yes. You may close this case. Thanks. Email me the customer satisfaction survey.