SW
Shelly W
1 reviews | Active since Oct 2019
21 Oct 2019, 19:12
Cell number changed on at branch for opt, but isn't working
Hi. My husband has been into a branch several times to have his cell number updated for his otp and the branch has promised him several times that it has been updated, to date, the otp is still going to his old number which he has no access to. Pls can you advise who can get this resolved as it is very frastrating.
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Standard Bank's replyOfficial
22 Oct 2019, 09:36Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply22 Oct 2019, 09:36
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
***
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