Cell C data recharge
I recharged my data using my Standard Bank app as I’ve done countless number of time with no hassle. This time around on 23 October 2017 I recharged for R299 Cell C data voucher. The amount was deducted airtime dololo. I called both Cell C and Standard Bank call centers and Standard Bank assigned this request no. ********** 015 to me. Since then I’ve been calling Standard with little coming from their side. This has been the most frustrating banking experience. Short of being bul**** by Standard Bank, I don’t have my money nor the data I purchased. I fulfilled all their set processes and have been extremely patient in return Standard Bank has given **** service.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
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*** (fax)
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Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Dear Bandla Mbewu
Thank you once again for your posting.
I refer to our telephonic conversation and my email correspondence and can confirm that this matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Dear Bandla Mbewu
Thank you once again for your posting.
I refer to our telephonic conversation and my email correspondence and can confirm that this matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,