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Esther D

1 reviews | Active since Mar 2014

06 Aug 2024, 12:40

CCD courier company is an error,STD Bank do something!

New Prestige card was ordered last week,and CCD courier company phoned me on Friday to ask me endless security questions,I then requested them to deliver my card at least on Monday they said they’ll get back to me,on Saturday morning someone from CCD phoned me again to ask questions and tell me my card will be delivered Tuesday the 6th (today),the reason i asked was i have a payflex payment that should go through today,card delivered today,but still not updated on their CCD system,it still showing card with courier status,I phoned my banker,there’s nothing she can do from her side and i phoned CCD,I’ve spoken to Brendon,he can’t update nor activate the status,he said he has spoken to card department and they say i should wait for 2 hours before they can update the card. Listen,i don’t have 2 hours to wait for my card to be activated,I’ve been awaiting that card for long and my life is on hold now,there’s a lot at stake,I need that card activated on my profile as in yesterday!

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Replies (3)
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Esther D's update06 Aug 2024, 12:43
Reviewer Update
My payflex payment is now unsuccessful and i will have to pay extra fees for that. Because payment is linked to the old card.
Standard Bank
Standard Bank's reply06 Aug 2024, 12:47
Official
Hi Esther

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
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Esther D's update13 Aug 2024, 15:48
Reviewer Update
The matter was never in the right hands,nobody tried to resolve this matter nor contacted me in regards,it’s Dikeledi Rosinah Pintsi whom I have contacted and she made sure that she resolve my complaint after hours,She’s the only one I applaud in the whole situation,she’s the best prestige banker and I’ve saved R8500 because of her. The rest of the so called the right people with the right hands are opposite what you call them. I don’t want any call nor apology,is now irrelevant.