CJ
Clinton J
1 reviews | Active since Jan 2010
15 Jul 2019, 15:56
CC Increase decline
In May and in June I received an sms indicating I can increase my credit card limit via the Std Bank app. I decided to make use of it and the app showed me I can increase the limit up to 85k. I however, increased it up to 15k only. So today, I phoned in to increase the limit again up to 55k (due to an upcoming overseas trip in mind), the option to increase was no longer available on the app so I called in. Spent 30 mins going through the process and then was told my request was declined. Really? From 85k on the app to being declined after. I must be missing something here
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Standard Bank's replyOfficial
16 Jul 2019, 04:01 Hello Clinton,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Best regards,
Standard Bank's reply16 Jul 2019, 04:01
Official
Hello Clinton,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Best regards,