1 reviews | Active since Jun 2016
CAUTION APPLYING OR ISTORE CARD !!!! YOU WILL WAIT AND WAIT AND WAIT AND GET NO WHERE
Anyone wanting to apply for a I Store card be cautious of this. You will get frustrated to no end. Prolly not get any reply on your application for a week. You will then probably log a complaint here with Standard bank and someone will give you a programmed response. You will then maybe if you lucky get your approval sorted out by Standard Bank Escalations and only a few days later get a mail from the Istore application department telling you that your have not been approved anymore!. This entire process is shocking and speaks volumes of the lack of communication from the time your application has been done till the time that the bank gets involved they seem not to communicate with each other at all. They process applications late and don't inform the client of what the due process it. You upload all your documents and your at their mercy but they don't tell you a thing. Be prepared for robotic responses to every thing you ask them and be prepared for them not to know that your application even exists until someone in the escalations department tries to actually help you. But even then there is no communication between the Istore and the bank escalations resulting in you getting a message telling you your application is not approved after it was. The reason for this is because they lag behind on processing your application. The escalations processes it once you complain but dont report it to the applications department hence they try do the application a week later again and it fails. Really bad service for a A GRADE product... and to make it worse APPLE knows this process sucks and don't change it. APPLE its your fault that you are not quality checking this!
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
