Causing additional unnecessary distress

Dear Standard Bank Debt Review Team,

I am currently under debt review and fully committed to meeting my monthly payment obligations. Following a bereavement in the family, my debt counsellor submitted a Form 17.3 requesting temporary payment relief. Your team responded confirming that a one-month relief had been granted. However, shortly thereafter, I was informed that the debt review had been terminated due to non-payment.

This sequence of events is deeply concerning. If payment relief was approved, why was the debt review subsequently terminated? The communication from your side indicated approval, yet the outcome contradicts this entirely.

I also sent an email to your debt review team seeking clarity, but to date, I have received no response. This lack of engagement is unacceptable, especially given the seriousness of the matter.

I respectfully request that someone contact me urgently to explain the rationale behind this decision. Furthermore, I ask that both my account and my wife's account be reinstated under the debt review structure, as the termination appears unwarranted under the circumstances.

Your prompt attention to this matter would be greatly appreciated.