cat is gone then the mouse is boss

Came to standard bank to query if account is still active wass told a new account needed to be open as there is only a savings plan that was still active time was 10.15 however proof of address needed but consent was needed from spouse \ client has a savings at std bank but needs proof of add again ?!"After fetching required documents we walked into an empty branch with one service consultant and one client infront of the lady Pearl Jack "