Cashsend an instrument of *****

With the authority of my mother who is Old and not technologically advanced I write this to you.

You disappointed my old aged mother when you promised to protect her money in pure save account but you failed to deliver on your promise, her salaries and savings are entrusted to you but now you have broken the trust by allowing frausters cashsend her money from a savings account which she is prevented from doing direct transactions with nor did she know what cashsend is until she was de*****ed. she's considering moving forward to better options to resolve the matter because she has been going up and down from village to the city for the past months trying to recover the money but she's taken from pillar to post at the end to only be told she will only get 50% for reasons known to you, you trying to put the blame on the poor widow for the ***** which is unfair,we asked for reasons for only 50% refund and re-investigation as there was no negligence on her part , all relevant documents, cards and devices where in her possession but we never got response, you made a commitment to the financial board that you will carefully look after your clients interests but you've put your own interests before the clients.

We were promised callbacks after calling several times but to this day more than 5 weeks later no call or any sort of communication yet we were promised a call by end of day on our last call with the bank, it's heart breaking that a consultant was told should no longer help us on follow up regarding the ***** case moreover *****sters used cell number a consultant refused my mother to change after making request to weeks before the ***** happened, we suspect "it Can be" that standard bank consultants are involved in such *****s hence the reluctancy of the bank to resolve this matter. my mother is in debt amounting to thousands because of this *****. How can you do this to a poor widow?? shame on you standard bank, you've dropped your standards.