DS
Derek S
1 reviews | Active since Dec 2016
29 Dec 2022, 13:22
Cash withdrawal fee
Earlier this year we complained about the removal of many convenient ATMs in the Claremont/Newlands area. We were advised that we could use other bank ATMs at no charge. My wife used such a device in Dean Street arcade recently. On my statement the transaction says RENN. The withdrawal was R1500. Surprisingly there is a cash withdrawal fee of R33. Please explain?
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Standard Bank's replyOfficial
29 Dec 2022, 13:36Good Day Derek
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Dec 2022, 13:36
Official
Good Day Derek
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
***