DC
Dinette C
1 reviews | Active since Aug 2022
26 Aug 2025, 16:36
Cash withdrawal cancelled by ATM, money still deducted off my account
I went to a Standard Bank ATM in Atlas Mall in Boksburg. Tried to draw R3000. The atm gave me an error stating that "transaction cancelled due to technical error". I did NOT receive my R3000. I did not get a cancellation slip. The R3000 was deducted from my account and I was also charged a Cash withdrawal fee. I called and logged the *****/ complaint. The lady was very nice. But this is a MAJOR inconvenience to me. I have accounts that I need to pay tomorrow and that money is just gone. I have no slip to prove that I did not get the funds. I am so stressed and so angry. How long is this going to take to have this sorted.
Helpful (0)
Replies (4)0
Replies (4)Standard Bank's replyOfficial
26 Aug 2025, 17:52Dear Dinette C,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
Standard Bank's reply26 Aug 2025, 17:52
Official
Dear Dinette C,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
DC
Dinette C's updateReviewer Update
27 Aug 2025, 10:37Hi team, thank you. Can you please advise regarding a turn around time for my query to be resolved? I have not heard anything and the money has not been reversed yet.
DC
Dinette C's update27 Aug 2025, 10:37
Reviewer Update
Hi team, thank you. Can you please advise regarding a turn around time for my query to be resolved? I have not heard anything and the money has not been reversed yet.
Standard Bank's replyOfficial
27 Aug 2025, 16:17Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply27 Aug 2025, 16:17
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's replyOfficial
29 Aug 2025, 13:37Dear Dinette C,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2025, 13:37
Official
Dear Dinette C,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
